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▷ CDI Job Offer Insurance Customer Advisor Vendee Les Sables-d’Olonne (85) – Recruitment by April

April is looking for…

APRIL is the leader in wholesale brokerage in France with a network of 15,000 partner brokers.
APRIL’s 2,300 employees have the ambition to offer their customers and partners – individuals, professionals and companies – a remarkable experience combining the best of human relations and technology, in health and provident insurance for individuals, professionals and VSEs, in creditor insurance, international health and niche damage.
By 2023, APRIL aims to become a digital, omnichannel and agile player, champion of the customer experience and leader in its markets.
The APRIL group operates in 16 countries and recorded sales of more than €516 million in 2020.

Come and take charge, within APRIL MARINE, of our customers’ requests for insurance and financing of pleasure boats (prospects, policyholders and/or contributors), with the aim of optimal satisfaction and in compliance with the quality commitments of the company.

And IF being an “Insurance Customer Advisor” at APRIL allowed you…
– To choose a profession of which you can be proud: “accompanying and protecting at every moment that matters, simply” such is the mission and the reason for being shared by all of our employees.
– To develop your expertise in an environment in full transformation, at the crossroads of innovation and customer experience: our ambition, to be a digital, omnichannel and agile player, champion of the customer experience.
– To engage in a committed company: joining us means being part of a responsible Group that acts as a corporate citizen by being mobilized around 4 axes (health, caregivers, education and environment) with a societal impact positive and real.

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YOUR FUTURE MISSIONS
– Welcome customers (physically or by phone) and respond to them via various channels (calls, letters, emails, chat…).
– Listening, supporting and advising customers (prospects, policyholders or business introducers) to respond to their requests and offer them the yachting insurance and financing solutions best suited to their needs.
– Ensure a good understanding of the products, guarantees, rules, use of digital tools and, if necessary, guide and explain.
– Convert qualified prospects into end customers.
– Carry out the management acts punctuating the entire life of the contract.
– Process customer complaints and send them to the relevant departments if necessary.
– Contribute to customer loyalty.
– Respect processing priorities and instructions to guarantee the company’s commitments.
– Participate in the implementation of continuous improvement.

This opportunity is to be filled as part of a replacement.

Reporting directly to Oriane, Customer Service Manager at April Marine, you will join our team in Les Sables d’Olonne.

YOUR ADVANTAGES :
– As soon as you arrive, you benefit from an integration process to help you take up your position.
– You work from Monday to Friday in an attractive setting, 500m from the sea and in the environment of water sports.
– You benefit from 23 RTT per year, restaurant vouchers, a parking card, mutual insurance covered at 100% for the employee, profit-sharing.
– You will have the possibility to telecommute up to 2 days / week (at the end of the trial period and subject to eligibility).
– APRIL Marine +: paddles and surfboards available, organization of afterworks (regattas and workshops with Sports Nautiques Sablais, events in partnership with sea protection associations, etc.).

We are committed to promoting jobs that respect diversity and difference, open to everyone.

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You are …

You have at least a Bac +2 in Insurance / Commerce / Banking.
You can also use:
– Your technical skills: insurance operations management process, multi-channel customer relationship techniques, knowledge of insurance products and markets entrusted, knowledge of the types of customers supported, insurance law and regulations, tools for managing insurance operations. insurance, provider sites, insured, practice of a foreign language.
– Your cross-functional skills: interpersonal skills, proactivity/solution orientation, intelligence of situations, customer orientation, self-control/emotion control, rigor, analytical skills, ability to synthesize, adaptability, team and cross-functional work, benevolent listening and supporting.

Is this opportunity for you? Do not wait any longer to apply by sending us your CV accompanied by a few lines on your professional project and what could flourish you today. This will be the first step in our recruitment process.
If you are not sure that this offer is THE right one, other positions are to be filled, so do not hesitate to consult our career site and/or our Linkedin page! Skills: capacity for analysis, adaptability, rigor, capacity for synthesis, understanding of situations, customer orientation, benevolent and supportive listening, knowledge of insurance products and markets entrusted, knowledge of the types of customers supported, insurance law and regulations, practice of a foreign language, insurance operations management tools, interpersonal skills, insurance operations management process, team and cross-functional work, provider sites, policyholders, self-control/emotion control, proactivity/ solution orientation, multi-channel customer relationship techniques

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