Hundreds of British Airways passengers were forced to sleep on an airport floor after their "journey out of hell", which meant they were stranded in the US for two days.

Passengers on the 2036 Orlando, Florida flight departed for Gatwick, London on Thursday night, November 1, but their journey was delayed by 24 hours.

The 200 customers were then sent to a hotel for the night, but claimed that no one was greeted by BA, but only a printout with an apologetic letter.

During the stay, passengers stated that their departure times were constantly changing and that the hotel, Rosen Shingle Creek, did not keep them informed of the changes.

They finally flew out of Florida on Friday night, but the flight was diverted to New York because of complications in the air.

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The plane had dropped fuel in the mid-air and dropped its wheels high so the pilot landed at JFK airport.

On the ground, however, the plight of the passengers did not end there – with the New York Marathon this weekend, hotel rooms were in short supply.

Instead, the families had to sleep overnight at the airport. Many angry passengers uploaded images of people lying on the ground.

The flight had left Orlando late on Thursday evening (Photo: Twitter)
Passengers received a note apologizing on behalf of BA (Image: Twitter).

Passenger Jenny Collom wrote online: "Could you please give us some information about the BA2036 flight?

"We were diverted to JFK and are currently in a check-in area with no staff in sight. People are lying on the floor, and no staff is here to give information. "

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Then, a few hours later, a photo of a young girl lying on the cold floor of JFK airport in a thin blanket followed.

@British_Airways 7-year cancer patient sleeping on the floor in Terminal 7 JFK. Thank you for nothing, "he wrote.

Another passenger, Craig Brown, tweeted, "We just got unloaded without any help or advice, shame, @British_Airways, that's no fun anymore."

Customers spend the night at the airport JFK in New York (Image: Newsflare)

He added, "How about you let us into the lounge while we wait instead of sitting on the floor?"

Client Ceri Todd, who works for the homeless, commented, "Journey out of hell @British Airways Now 3 days ago trying to get home from Orlando.

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"Now in JFK after distraction. Where do the employees help? No seats No food. Lose patience. "

A British Airways spokesman then responded to the news and said, "I'm afraid we can not offer what you ask.

"We are sending an auxiliary plane to JFK to bring customers to London as soon as possible."

The 200 stranded people finally came home on Sunday morning (Image: Newsflare)

The passengers finally boarded a flight to London on Saturday and arrived at Gatwick South Terminal at 6:45 am on Sunday, November 4.

Upon landing, the customer tweeted Lee Sullivan, a sports teacher from Slough: "Finally back at LGW after the worst 3 days.

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"I can not think of strong words to describe the disgusting BA customer service we received, and my daughter also had to spend her 2nd birthday at JFK airport, exhausted and angry."

A spokesman for British Airways said, "Our plane was diverted to New York on Saturday morning as a precautionary measure after a minor technical problem occurred.

"We apologize to our customers for delaying their travel plans.

"We sent an aid plane to New York on Saturday morning to get customers to London Gatwick as fast as possible.

"Our on-site teams looked after clients, booked hotel rooms, locked our prime lounge, and offered meal vouchers.

"The safety of our customers and our crew is always our priority."

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