And score to the Italian operators for the experience 5G they offer to them subscribers, including coverage and signal availability – that’s what they find in the new“5G experience report” from OpenSignal. Tim is the network operator that offers the best user experience for download speed, upload speed, video experience and 5G gaming experience. WindTre dominates the parameters of 5G availability and coveragewhile Iliad is number one for the voice app experience.
The study analyzed the experience provided by the four national operators, Iliad, Tim, Vodafone and WindTre over a period of 90 days, from 1 January to 31 March 2022.
Telco scores on the 5G experience
Based on OpenSignal’s findings on the consumer mobile experience Tim offers average download speeds on 5G of 271.7clearly above the second-placed Vodafone, which reaches an average of 146.7 Mbps. Iliad and WindTre users report average download speeds on 5G of 102.6 and 57.1 Mbps, respectively.
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On the 5G upload speed Tim is first with 25.1 Mbps. Vodafone is second at 18.1 Mbps, followed by WindTre at 15 Mbps and Iliad at 9.9 Mbps.
Tim it also offers the best performance on the 5G Video experience in Italy: users who do streaming on the incumbent’s new networks they give a score of 79.4 on a scale of 1 to 100. Followed by Iliad (71.9 points), Vodafone (69.3) and WindTre (66.2).
Tim wins again on 5G Games experience with a score of 73.8. Followed by Vodafone (70.4), WindTre and Iliad statistically equal to 68 points. All four operators are in the judicious category “Fair” (65-75): fair, but they can improve.
The extension of the 5G network in Italy
WindTre remains clearly ahead of its competitors on the extension of its 5G mobile network, which guarantees the greatest availability and coverage in Italy. As for the 5G Availability WindTre users have passed 22.9% of their time with an active 5G connection, about three times more than the users of the second-placed Vodafone. WindTre also has the highest rating on the 5G Reach (the share of sites visited by 5G users where the 5G signal was present): 4.6 on a scale of 1 to 102.2 points more than the number two Vodafone.
Iliad wins on the parameter of the 5G Voice app experience with 80 points, slightly above Tim who scores 79.3. This metric measures the experience of 5G users when using over-the-top voice apps on the 5G network. The score of 80 Piazza Iliad in the category with “Good” rating; the competitors remain in the “Acceptable” range (74-80).
The changes compared to the November ranking
In its first “5G Experience report Italy” OpenSignal awarded all four national operators, winners in multiple categories of experience of services on next generation mobile networks. In last November’s edition, Tim was first, by a large margin, for both download and upload speeds in 5G.
The former incumbent instead shared the victory in the three experiential awards that measure the experience of 5G users when streaming video, playing multiplayer games and using the communication services of voice apps on a 5G network: 5G Video experience (joint winner con Iliad e Vodafone), 5G Games experience (joint winner con Vodafone) e 5G Voice app experience (joint winner con Iliad e Vodafone).
Also in the last WindTre report was the overall winner in the categories that measure the extent of a 5G network: availability and coverage (availabity e reach).
Opensignal conducts independent studies that measure the mobile user experience for each of the large mobile network operators in the world.
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