IT landscapes are becoming larger, more hybrid and more heterogeneous. Managing them is therefore becoming more and more challenging for IT departments, so that many companies are wondering whether they even want to handle this task themselves.
This complexity also leaves users and businesses vulnerable to support and security issues. One way to respond to this challenge is to outsource it to an outside provider for a fee. This is exactly what PC as a Service does.
What is PCaaS?
A PC-as-a-Service (PCaaS) model, also known as Device as a Serviceis an agreement where companies pay vendors to do this Hardware Lifecycle Management from procurement to decommissioning of the devices. Customers no longer have to own their own PCs and can purchase at least new devices via a leasing model in which the PC hardware and often also software like the operating system and obtain key applications through a lease or fixed-term subscription.
You select the device model, software suite or package that combines these two components and possibly a range of associated services such as on-site support or Remote data backup includes. The PCaaS provider then prepares and ships the PCs, helps with setup, and maintains the fleet through monitoring and maintenance. At the end of the life cycle, customers return the PCs to the PCaaS provider and renew the fleet.
Organizations enter into a PCaaS agreement to outsource more day-to-day IT tasks to external providers. This allows IT staff to focus more on more business-critical operations and strategic planning. In financial terms, they will capital costs for the procurement of extensive PCs and the Software Licensing through a Opex-Replaced model where costs are paid monthly and spread over the lease term. This gives customers more predictability in their tasks, which is helpful in some situations.
7 benefits of PCaaS
As with any new technology, businesses need to understand the benefits of the service and understand what value it offers. Here are seven benefits a PCaaS agreement offers.
1. A wide range of available end devices
PCaaS usually includes a wide range of possible end devices, ranging from entry-level systems to powerful, graphics accelerated platforms are enough. PCaaS directly from the provider often also allows you to put together custom devices according to your requirements, for example with different performance.
2. Streamlined PC Deployment and Retirement
PCaaS providers are experts in volume system configuration, delivery logistics and provisioning. They will help you assess your business needs and receive professional support for system installation and integration into the business environment. Conversely, PCaaS providers provide the shipping and logistics know-how to remove the decommissioned systems, wipe data from them and put them into storage. This saves you a lot of administrative work.
3. Outsourced Monitoring and Support
Managing and supporting a large number of PC endpoints is often difficult for the IT department. PCaaS providers can configure a fleet of PCs with telemetry to monitor each system’s health configuration and automatically report problems or events that may cause downtime. This telemetry can automatically create helpdesk tickets with the PCaaS provider that handles support and troubleshooting requests directly.
4. Terminal cost control
For many prospects, PCaaS is attractive because of the Opex pricing model, which allows them to acquire a full fleet of endpoints and book the costs as a recurring monthly expense, rather than making a large upfront investment. Recurring costs include support throughout the PC lifecycle, so no additional charges for Troubleshooting, removal, disposal or other issues that may arise. The leasing model can be easier for a business to budget for and track financially.
5. PCaaS Contract Flexibility
Controlling costs isn’t just a matter of converting capital expenditures into operating expenditures. PCaaS providers offer a variety of payment cycle options, such as:
- Conventional leasing: Regular payments at the end of which the device optionally becomes the property of the customer
- Lease to own: Payment for a certain period of time with the intention of owning the terminals
- software payments: Distributing the cost of the software over time
- Consumption-based charges: Payment based on system usage – also known as pay-per-use.
- Flexible payments: Amount of payments can be passed through scaling influence downwards and upwards
6. Terminal Security
PC endpoints represent one of the largest attack vectors and one of the top threats to enterprise security. These security threats come from many different types OEMs (Original Equipment Manufacturer), numerous operating system versions and updates, unmonitored configurations, insecure software versions and countless other variations between individual PCs.
PCaaS agreements provide hundreds and thousands of identical PCs with PCaaS security services to prevent and remediate attacks, encrypt data and support secure access from any device location. Organizations can implement and maintain these security features across the PCaaS fleet to ensure a consistent security posture.
7. Accelerated update cycles for end devices
When companies buy their devices themselves, they typically keep them in use well beyond their ideal lifecycle as executives and IT directors seek to get the maximum value from their hardware investments. In terms of environmental performance, this is not a wrong strategy – after all, the most environmentally friendly devices are the ones you already have. However, it can also lead to higher maintenance costs and potential security vulnerabilities.
The limited term of PCaaS contracts ensures that endpoints are regularly phased out and replaced, allowing new endpoint technologies to enter the enterprise on a broader and more frequent basis. This approach can optimize hardware performance and ensure devices are capable of high productivity. A responsible manufacturer also plans to take back and cannibalize its circulating hardware to recover as many raw materials as possible.