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a digital platform allowing citizens to follow the processing of their grievances

ALGIERS- In accordance with the guidelines of the President of the Republic, Mr. Abdelmadjid Tebboune, the government is about to complete the establishment of a digital platform linked to all the computerized systems of the various state institutions allowing citizens to follow the treatment of their grievances, Prime Minister Aïmene Benabderrahmane said on Thursday.

In his response to questions from members of the National People’s Assembly (APN) concerning the Government’s General Policy Statement, the Prime Minister underlined the Government’s determination to fight against bureaucracy and corruption, specifying that, “in accordance with the guidelines of the President of the Republic, the Government is in the process of completing the establishment of a digital platform for citizens’ grievances, linked to all the computerized systems of the various state institutions, allowing citizens to follow the processing of their grievances” .

Listening to and addressing citizens’ concerns are “priorities for the government, because this is the first step towards restoring trust between citizens and state institutions”, through the various channels in place: by telephone via the sectoral call centers (11-00) in all the wilayas, the written requests reaching the local services and the reception programs of the citizens by all the persons in charge, maintained Mr. Benabderrahmane.

“More than 216,000 requests have been taken care of from January 1, 2022 to date,” said the Prime Minister.

The Ministry of the Interior, he recalls, had launched a digital service called “Nechki”, made available to citizens allowing them to raise their concerns remotely, in consecration of the principle of bringing the administration closer to the citizen. as part of the sector’s modernization strategy.

Since its launch, the platform has recorded “15,640 complaints, of which more than 65% have been taken care of, which concerned the housing sector, connection to various networks, expropriation, building permits, urban planning, cleanliness environment and employment”.

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As part of the strengthening of communication channels, and given the importance of the media and social networks in expressing the concerns of the citizen through all the wilayas, “the local communication units have been instructed to to ensure information monitoring and to listen and take charge of the concerns raised in coordination with the competent services at the local level”, adds Mr. Benabderrahmane.

All these actions, he continues, are part of the Government’s efforts to fight against bureaucracy and corruption, through several measures, including “the establishment of the legal framework which simplifies and facilitates administrative procedures, by reducing the number of documents constituting the file and the processing times, and by obliging the administrations to dematerialize the administrative procedures and put them at the service of the citizen, via the platforms and digital portals dedicated to this purpose, in order to guarantee the transparency and improve the quality of public service”.

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