Due to unforeseen events, I learned that not only does the PS5 not support CD-R discs, but these CD-R discs can also get stuck in your PS5 disc player. So PS5 owners, please avoid inserting CD-R discs into your PS5 as I promise you will do everything possible to avoid sending your console to PlayStation support.
This dilemma started two weeks ago. A big family event was coming up (a funeral, to be precise) and my family wanted me to put on the music. As I consider myself a music connoisseur, I swore to myself that I was going to make at least 90% of the attendees cry during the funeral, and A Sweet Mariah Carey Day, and Open My Heart by Yolanda Adams was going to help me do it.
But there was a problem; The church where the funeral was to be held only had a CD player to play music, so I had to burn a CD in 2021.
With the heartbreaking songs of Mariah Carey and Yolanda Adams burned to a blank CD-R disc using an old laptop from 2010, I now had to check if the songs had been properly burned to CD… but I didn’t. have a CD player handy.
Maybe it was because I remembered that the PS3 was the ultimate media center, but I thought my PS5 was going to be able to play CD-R discs, so I stupidly inserted the CD-R disc into my PS5 and… It got stuck.
The PS5 did not read the disc and every time I pressed the eject button, a horrible click came from the console. Now in a panic, I immediately went to the PlayStation support site and discovered that you can manually eject the discs by removing the side panels of the PS5 and using a screwdriver technique. However, that didn’t work either. So I had no choice but to send my PS5 in for repair.
PlayStation support issues
In April of this year I had to use the PlayStation mount for the first time as my DualSense controller had the too common stick drift issue and needed to be sent in for repair.
I was scared to send the DualSense in for repair due to the many negative comments on PlayStation support on Reddit, but luckily I was mostly satisfied with the service. It only took PlayStation support two weeks to return the controller to me, so I thought taking my PS5 to the repair center should be a relatively easy process… but it wasn’t.
After some conflicting information about the receipt of my PS5 by the repair center, so it was, after about two weeks, I finally got my PS5 back. PlayStation Support had managed to get the CD-R disc out of the disc drive and everything was fine, until I tried to insert Deathloop (I was dying to play it for a week), to discover that the PS5 simply refused to accept the disc.
So after ejecting the stuck CD-R disc from the disc drive, no disc could be inserted. It is possible that PlayStation Support somehow did not test the disk drive before shipping the PS5 to me, which is a bit ridiculous. Now I’m stuck here with a PS5 that doesn’t accept discs, and looking back, maybe I should have bought Deathloop digitally from the PS Store.
Currently, I still don’t have a final word from PlayStation Support on whether I should return my PS5 for repair again.
But, on a good note, my musical selection for the funeral was a success, so I thank Mariah Carey and Yolanda Adams for making my family cry.
On the other hand, I’m about to cry looking at all the PS5 games that I can’t play right now, which is partly the fault of PlayStation support, but largely my fault. I think my new PS5 could read CD-R discs.