A virtual assistance service from a ‘hello’ on WhatsApp

Concepción Méndez and Leticia González, in the presentation. / ALEX PIÑA

The City Council offers a pioneering system in Asturias to facilitate access to information on social services on the social network


A ‘hello’ on WhatsApp at 985 981 888 and access to information, consultations and chat with agents of the Social Services network of the Oviedo City Council. This is the new initiative launched by the Department of Social Policies: a virtual assistance service with conversation through a ‘chatbot’ in this application and that