The coronavirus does not know the borders ofecommerce. Aliexpressis canceling Spanish customers with some orders that come from China,not because the package is at risk of contagion, but because some of the companies that sell through the platform are not able to supply products due to lack of personnel in their factories.
Aliexpress is the sales page for third-party products, most of them from China, of the giant Alibaba. It also has Aliexpress Plaza, which sells products manufactured in Spain and with faster shipping. In Spain it has two stores, one in Madrid and one in Barcelona.
“Dear customer, the city of Wuhan in China is suffering from the virus,All the express in China is closed, everyone needs to be home, we believe the government will solve this problem quickly,and we will return to work soon, the order will be sent once we have returned to work, if you cannot wait, we will be happy to make a refund. “
This is the message that the marketplace has sent to some of the customerswhose request has been delayed because of the coronavirus.Some placed their order weeks ago. First they received a message saying that their shipment was delayed by the Chinese New Year. Now the platform reports a new delay claiming that it is the fault of the virus.
The company has made this decision,not because of the risk of contagion of a package,but because some of the sellers of the platform are not being able to make the shipments due to lack of personnel in their factories.
The WHO said a few days ago that it is safe to receive packages from China, that people who open them are not at risk of contracting the virus because “the coronavirus does not survive too long on objects such as letters or packages.”
According to a spokesperson for the company, “We are monitoring the situation andwe have implemented initiatives to support merchantsand to the small businesses of our platform. We appreciate the understanding of consumers and are working hard to minimize inconvenience. “
The Alibaba group launched a global supply platform last week to connect medical supply providers with frontline medical staff responsible for curbing the spread of Coronavirus in China.
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