Dozens of Tesla car owners admitted to being locked out for hours after the electric car application server went down on Friday, November 19, 2021 yesterday. Photo/doc
Tesla chief executive Elon Musk personally responded to one complaint from a driver in South Korea, saying on Twitter: “Checking.” Musk later said the app would be back online.
Quoted from BBC, Sunday (11/21/2021), the Tesla application is used by car owners as a key to open and start their cars. When the server is down, the car owner cannot get out of the vehicle because the key uses the Tesla application.
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“I’m stuck for over an hour because I usually use my phone to start and open the car,” one owner tweeted.
About 500 users reported the app’s server was down at around 4:40 p.m. ET on Friday November 19, 2021, according to outage tracking site DownDetector. Five hours later, there are more than 60 app error reports Tesla .
“I’m sorry, we will take action to make sure this doesn’t happen again,” Musk said.
The Tesla app is the only way to access cars, Stuart Masson, editor of the website The Car Expert, told BBC. “Technology makes everything comfortable, but it depends on servers working 100% all the time,” he said.
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