Reporting to the International Sales Director e-health program, you will be required to:
– Organize the commercial, administrative and operational processing of customer orders with a quality objective (service, cost, time, etc.),
– Receiving customer requests and orders,
– Record order placement, manage and monitor delivery times, notify customers of status,
– Update management and order tracking reports,
– Prepare, organize and monitor emailing campaigns with customers,
– Prepare, validate and distribute the quotes associated with the commercial requests of the customers by relying, if necessary, with the marketing teams,
– Save quotes in the management and monitoring tool,
– Follow up on quote projects when the support of project managers is necessary,
– Provide customers with technical information on the products and services offered by the company,
– Update the list of maintenance contracts, ensure the proper execution of customer invoicing in collaboration with the ADV teams, (customer follow-up in the event of unpaid bills).
