Tuesday, June 18, 2019
Home Health Employees who force a smile on customers at work run the risk...

Employees who force a smile on customers at work run the risk of drinking more

Forcing a smile when you're unhappy is taxing at the best of times, but it's even worse if it's one of your job requirements.

While a certain amount of chirpiness is a big way in every area, smiling can be an integral part of your role for those who work in customer service.

This means that there may be times when you need to hide, how you really feel, which, according to a new study, leads to a tendency for you to drink too much as soon as the need for a smile is over for the day.

A group of researchers at Penn State University in Pennsylvania and at the University of Buffalo, New York supervised the drinking habits of 1,592 volunteers working in publicly available roles, such as:

The team used data from the National Survey of Work Stress and Health, which contains information on nearly 3,000 Americans caught in telephone interviews.

The data included information on how often volunteers in the survey felt they were faking or suppressing emotions, how impulsive they are, and how much autonomy they feel in the workplace.

The researchers found that employees in contact with the public tend to drink more after work than others who did not. They also identified a strong connection between fake or the suppression of emotions and heavy drinking habits.

Given the results, the lead author is the study Alicia Grandey, a professor of psychology at Penn State University, said employers could investigate the implications of "service with a smile" policies that require employees to smile at all times.

"The smile as part of your job sounds really positive, but doing the whole day can be exhausting," Grandey said.

"In these jobs, money is often tied to showing positive emotions and holding back negative feelings. Money gives you the motivation to override your natural tendencies, but if you do it all day long, that can carry you. "

Grandey said earlier studies had found links between service employees and alcohol problems, but the reasons are unknown.

"Counterfeiting and suppressing customer emotions was because you drank beyond the stress of the workplace or felt negative," she said of her findings.

"It was not just a bad feeling that they were reaching for a drink. The more they have to master negative emotions at work, the less they can control their alcohol consumption after work. "

The study was published in Journal of Occupational Health.



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