FAIRMONT said – Financial assistance programs are available to FirstEnergy customers in West Virginia who need help with winter heating bills.
West Virginia’s FirstEnergy utility includes Mon Power and Potomac Edison.
Assistance is available to qualifying customers through Dollar Energy Fund, West Virginia Emergency Assistance Program, Low Income Energy Assistance Program and West Virginia 20 Percent Discount Program.
* A Dollar Energy Fund is an emergency hardship fund designed to assist residential customers to restore or maintain an electricity service. Eligible customers can get up to $ 500, and funds are available. FirstEnergy customers, company employees and FirstEnergy shareholders provide funding from the program. The Dollar Energy Fund administers the distribution of funds. For information call 888-282-6816 or visit www.hardshiptools.org/AgencyFinder.aspx.
* The West Virginia Emergency Assistance Program is administered by the West Virginia Department of Health and Human Resources to assist eligible customers to end an electrical service. Customers must present a disconnection notice in the county DHHR office. Emergency Assistance is a once-off payment that is applied to the customer’s account. To call 304-356-4619 to find a local DHHR office.
LIEAP is administered by DHHR West Virginia. This program consists of two components; LIEAP and LIEAP Emergency. LIEAP helps with home heating bills. Emergency-LIEAP (E-LIEAP) provides payments to help maintain or restore service. Recipients of the previous year usually receive an application in December to re-apply, and new applications are accepted in January or early February depending on the schedule of the RSHR. Further DHHR information is available by telephoning 304-356-4619 or by visiting www.wvinroads.org.
* Virginia Discount Program 20 Percent West Virginia is administered by DHHR West Virginia, Family Support Office, and it can reduce eligible customer utility bill by 20 percent. Customers can receive applications from DHHR and send the completed forms to: Mon Power / Potomac Edison, Discount Program 20 Percent, NASA 5001 Blvd., Fairmont, WV, 26554. Applicants can call 304-356-4619 for additional information.
To make more applications or to learn more about other company programs, go to firstenergycorp.com/billassist or call 800- 686-0022.
Mon Power and Potomac Edison residential customers can manage their electric bills through the Medium Payment Plan (APP). With APP, customers can make consistent monthly payments to avoid seasonal highlights and shadows in their electric bills.
In addition to the payment options, a Medical Certification program is also available.
An appropriate healthcare professional must complete a Medical Certification Form which describes the resident’s medical condition, enabling him to give further notice before termination.
Mon Power and Potomac Edison also provide a Third Party Notice where a customer, friend, clerk or social service agency can be informed if an electrical service is to be disconnected. The third party is not obliged to pay the overdue bills but can help make payment arrangements for the customer who may find it difficult to pay their bill.