He wanted a Tesla, he bought it – he let her down in the middle of the highway

An American woman’s dream turned into a nightmare recently: during her university years, Dana Brems got from A to B in a Toyota Prius, but she always wanted a Tesla. As soon as he became a doctor, he surprised himself with one that he especially liked because of the Autopilot driving assistance function. The first disappointment wasn’t long in coming: it was only his third time driving the Model 3, when suddenly, after taking an unexpected turn, he decided to stop on his own in the middle of the I-5 freeway.

Although the unpleasant incident did not result in an accident, after what happened, Brems wanted to return the electric sedan, but Tesla did not want to take it back, on the contrary, according to the brand’s point of view, the woman made a mistake.

Regarding the incident, Brems also shared a video on his social media page, in which he said: although earlier it seemed that he would have to wait until December for the new car, he was finally able to receive it within two weeks. This already raised suspicions in the recently graduated doctor, but there are several logical explanations for the earlier-than-expected delivery: in addition to the possibility that someone else canceled their order, there is also the fact that Tesla’s backlog is by no means as great as the manufacturer had previously predicted. predicts.

At the same time, Tesla was recently accused of the fact that the (suspiciously) fast deliveries are based on the fact that the fully self-driving models – the $15,000, converted to approx. Despite the extra charge of HUF 6.2 million, it was delivered with only a beta version of software, which most people will never be able to use.

Brems was en route from Los Angeles to San Diego on October 7 when the accident occurred. He said he activated Autosteer, which caused the Model 3 to change lanes roughly every ten seconds. Later, he stopped for lunch in Irvine, and a car in front of him slowed down – then his car suddenly slowed down too, and then stopped moving. An error message appeared indicating that the Autopilot was turned off, but the woman claims that she did not receive any other warnings, such as the vehicle being drained.

And with the Tesla, he could do nothing but call the police, who sent a tow truck to the scene. He added that the brand’s official road assistance service could not offer any other suggestions, except to take the car to the San Diego service center the following Monday. With another announcement, it was possible to get him to drop off his car at the workshop located at his residence in Santa Monica, but that also proved difficult.

After dropping it off, he tracked the car on Tesla’s app and noticed that the battery charge had dropped drastically, from 225 to about 45 kilometers. At Tesla, it was determined that Brems was at fault because the car failed due to a lack of charging. The doctor tried to prove the opposite with photographs, but he failed to reach a common denominator with the American giant, which insisted that, in addition to the remaining range, he should also have paid attention to the percentage of the battery – which was said to be 40% before the crash.

Brems noted that the setting to send a low-battery warning was even turned on, but it didn’t happen. After negotiations that have so far been unsuccessful, Brems left the Tesla in the service center because he wants to return it – but Tesla is adamant: he does not want to take the car back, and would not return its purchase price either. The doctor doesn’t think he can sell the Model 3 because he’s worried that someone else will end up in a similar situation.

Autoevolution caught up with the doctor, who said that he suggests two possible sources of error: one is that the range of the vehicle is quite inaccurate, or there is a really dangerous error, and he is waiting for an answer as to what it is. Neither would be favorable for Tesla, because in the former case a battery replacement would be justified (since it is about a third as functional as other Teslas), while in the latter case the company would be forced to take the Model 3 back – even if this was done within the framework of a non-disclosure agreement willing to do it.