Hundreds of tourists from Minnesota who were stranded in Mexico after Sun Country Airlines canceled its flights due to a storm in the United States they had to get others because the airline concluded its seasonal service to Mexico.
Sun Country, based in Eagan, Minnesota, said the flights from Los Cabos and Mazatlan that were canceled this Saturday were the last of the season.
Kelsey Dodson-Smith, spokeswoman for Sun Country, said the airline could not send another plane to pick up stranded travelers because it would mean canceling other flights, the newspaper reported. The Star Tribune .
Passengers will receive a refund for the return leg of their trip, the company said.
Federal Democratic Sen. Tina Smith on Monday urged federal transportation officials to review Sun Country cancellations and explain what is being done to ensure that airline cancellation policies protect travelers.
“After many travelers are already being financially squeezed by the airline industry, it is annoying to see a national airline abandon its passengers in a foreign country, forcing them to find for themselves a way to return home and spend more time and money “, Wrote Smith in a letter to the Department of Transportation.
Emily Kladivo, of the travel agency Emily’s Travel Service, helped some stranded passengers find alternate flights to return to the United States. Heather Garnett and her family spent almost $ 2,000 to fly to Chicago and then planned to return to Minneapolis by car, she said. Kladivo said he had never experienced a similar situation and criticized the airline’s response.
“The climate is beyond your control; the way they handle the situation is under their control, “he said.
Even if the airline did not have another plane to send, it could have chartered one or covered the passenger arrangements to travel on another line, he said.
The cancellation of the flight occurred just when the sale of the airline has been finalized. Mitch and Marty Davis decided to sell Sun Country to Apollo Global Management, a private securities firm, to help the company grow faster.
As a result, several changes are taking place. Apollo announced in February that it plans to cut 350 jobs from the airline’s operations on the ground at the Minneapolis-St. Paul in order to be more efficient. (I)