Le Matin – Customer experience: Schneider Electric sets up a new SWAP Center

Schneider Electric and Ingram Micro North Africa are joining forces to improve the customer experience of APC by Schneider Electric brand products under warranty, with the establishment of a new SWAP Center in Casablanca. The new clearinghouse, which will cover the entire Moroccan market and house APC by Schneider Electric single-phase inverters, will reduce the time required for product replacement and improve customer support. The center will serve customers across Morocco, reducing the time needed to resolve product issues to days.

“This agreement will allow us to speed up product delivery times, which will allow us to better meet the expectations of our customers throughout Morocco,” said Mouna Essa-Egh, Vice President of Secure Power, Francophone Africa and the Islands . “Through our partnership with Ingram Micro North Africa, we are improving our communication with our customers, reducing the replacement time for any APC by Schneider Electric single-phase product.”

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