LG Electronics Morocco inaugurated last Thursday in Casablanca, the first after-sales service (SAV) center in Morocco.
The new LG Electronics after-sales service center is located in the center of Casablanca, and it meets the most advanced international standards in this field; It is equipped with the latest equipment to service all LG products, including washing machines, air conditioners, refrigerators, televisions and dishwashers.
The launch of this flagship innovation center is part of LG Electronics Morocco’s strategy, which aims to offer Moroccan customers products equipped with the latest technological innovations and unparalleled reliability, but also to provide constant support and advice. to its customers.
The opening ceremony of the center was marked by the presence of Jongho Kim, General Manager of LG Electronics Morocco and Abdelali Bcharri, Director of Customer Service of LG Electronics, in addition to several managers of the leading group in the field of electronics. and household appliances. for the public.
To ensure a good customer experience in the new service center, LG Electronics has mobilized qualified experts to service and repair LG products and respond to all customer inquiries. With the same ambition, an important system for consulting and monitoring requests has been set up, including the WhatsApp service, a special telephone number, in addition to the home service. The Service Center responds to requests from all users of LG Electronics products, whether they are under warranty or out of warranty.
“The Service Center is LG’s continued commitment to invest in and provide excellent after-sales service to meet customer needs,” said Abdelali Bushri, Director of Customer Service, LG Electronics.
For his part, Jongho Kim, General Manager of LG Electronics Morocco, confirmed that this new center is dedicated to the general maintenance of all LG products, adding that the maintenance teams of the after-sales center will ensure strict compliance with specifications and LG Electronics standards. in terms of after-sales service to ensure product consistency and quality.
In addition to the new after-sales service center in Casablanca, LG Electronics has 33 authorized after-sales services distributed between 9 exclusive LG services in Casablanca, Rabat, Tangier, Fez and Marrakech, and 24 authorized services (multi-brand) distributed over the Kingdom To meet the needs of LG Electronics customers.
The Casablanca after-sales service center will be the first of a new generation of innovative and modern after-sales service centers that will soon open in the main cities of the Kingdom. With this investment, LG Electronics confirms its commitment to its Moroccan customers, which the group places at the heart of its vision.