“Members of the company’s retail team will continue to serve customers from Microsoft’s corporate facilities and carry out sales, training and support remotely,” said the company, which assured that it will continue to invest in its digital storefronts at Microsoft. .com and in stores on Xbox and Windows, reaching more than 1.2 billion people each month in 190 markets.
Likewise, the technology company explained that it will also “reimagine” spaces that provide services to all clients, including the Microsoft Experience Centers in London, New York, Sydney and the Redmond (USA) campuses.
In this sense, he pointed out that the new services include 1: 1 video chat support, online video tutorials and virtual workshops with more digital solutions.
The closure of these physical establishments will mean for Microsoft to assume a load of 450 million dollars before taxes on its accounts for the quarter, which is equivalent to an impact of about 0.05 dollars per share, the Redmond multinational said.
“Our sales have grown online as our product portfolio has evolved into largely digital offerings, and our team has demonstrated its ability to serve customers beyond any physical location,” said Microsoft corporate vice president David Porter.
“We thank our Microsoft Store customers and look forward to continuing to serve them telematically and with our retail sales team from Microsoft’s corporate offices,” he added.
In the first nine months of its fiscal year Microsoft obtained a net profit of 33,079 million dollars (29,495 million euros), 27% above its earnings for the same period of the previous year, while its turnover increased by 14%, up to 104,982 million dollars (93,609 million euros).