The Gambling Commission is investigating that online casino company LeoVegas had received £ 20,000 from a troubled player who had stolen his mother's money. Then he bombarded him with emails and told him to keep betting.
The details of the case, uncovered by the Guardian, again triggered calls from gamblers and politicians for gambling companies to make stricter checks before customers make bets.
The recovered addict, who is being treated but can still be prosecuted, had his account blocked by LeoVegas in May 2018 after a customer service representative had stopped communication "regarding" communication during a live web chat.
The account was suspended by the Gambling Commission a few days after the imposition of a fine of £ 600,000 for separate incidents of accepting bets from problem gamblers.
Despite the suspension, sister companies of the Leo Vegas Group, including Pink Casino and Castle Jackpot, sent marketing emails with free spins and bonuses four times a day.
In January 2018, months after receiving the emails, the player created a new account at 21.co.uk, also owned by the Leo Gaming Group. He used the same name and e-mail address, but this time registered on the website with his mother's debit card.
He went on to play for £ 20,000 before 21.co.uk asked for an ID card and when he realized that he was using another person's card, he eventually closed his account.
Once again, affiliates of the Leo Gaming group have resumed marketing emails from a host of their sites, offering free spins and reimbursements for losses.
Not only had the player used his mother's card without permission, but also thousands of pounds of payday debt, including Moneybox, MyJar and Satsuma.
Labor's deputy leader Tom Watson, who is pushing for stricter online gaming controls, said, "It makes no sense for gambling companies to conduct identity and affordability reviews after players lose large sums of money and not before placing bets ,
"The whole system seems to be the wrong way round. We also need to take immediate action to eliminate credit card betting and end the practice of bombing gambling addicts promoting gambling. "
A spokesman for the Gambling Commission said: "We are absolutely clear with the operators of what rules they must follow to protect and protect their customers from harms caused by gambling.
"If we see evidence that these rules are not followed, we will investigate."
In this case, the government will examine whether the rules for online betting should be strengthened, and stricter identity checks and rules will be implemented to prevent players from placing bets on credit.
Online casinos and bookmakers currently do not need to check whether players can afford their habit before they place bets.
It is assumed that the Gambling Commission has collected evidence in the case and is examining whether LeoVegas violates the terms of its license to operate in the United Kingdom. LeoVegas declined to comment.
In 2018, the Gambling Commission forced LeoVegas to pay a fine of £ 600,000 for a series of violations following a review of the Company's license to operate in the UK.
The majority of the shortcomings involved self-exclusion systems that allow players to voluntarily discourage placing bets on a company. The regulator found that 1,894 LeoVegas customers received marketing materials despite having signed the self-exclusion system.
Over 400 customers were allowed to spend £ 200,000 over two months without the company first talking to them or having a 24-hour "cooling off" period.
April 2019 Bookmakers are withdrawing new games after being accused of circumventing laws that reduce bets to £ 2 / £ 2 fixed-odd betting terminals.
December 2018 Ladbrokes has apparently paid £ 1 million to the victims of a troubled player who stole him in exchange for a promise not to inform the regulator.
November 2018 Three online casinos charge £ 14 million for regulatory penalties when money laundering fails and gambling control is problematic.
May 2018 Leo Vegas will receive a fine of £ 600,000 for accepting bets on problem gamblers and sending marketing materials.
March 2018 SkyBet received a £ 1m penalty for allowing players who had ruled out themselves to continue betting and sending marketing materials.
August 2017 The online casino 888 fined a record £ 7.8 million for failing to protect more than 7,000 vulnerable customers.