The measure consists of the issuance of a single-use card, personal and usable only on June 30, which will temporarily reactivate the CAB. “When distributing this card, an appointment will be made with the user at the Resa customer desk within the next 8 days in order to permanently regularize their situation, otherwise a cut in their counter would occur again,” explains l ‘operator.
This morning, 3,000 CAB holders (out of more than 35,000 in total) found themselves without electricity because they had not reactivated the normal operation of their meter after the non-shutdown period decided by the Walloon government as part of the coronavirus pandemic. According to the Liège police, 500 of them are lining up calmly in front of the Resa site, rue Louvrex, in order to reactivate their card.
Resa regrets the situation and indicates that numerous reminders have been sent to users by email, sms, mail and telephone, as well as through publications in the press and on Facebook. The distribution operator’s teams have been reinforced and the customer reception hours extended in order to meet the maximum number of people present and restore their energy supply, the press release concluded.