No-Frills airline Ryanair was rejected on Thursday for refusing to issue the £ 55 airport check-in fee, although passengers could not surf online for up to 5 hours for free on that day.
The airline yesterday confirmed that its online services, including its website and mobile app, will close at 5pm on Wednesday, November 7, for a 12-hour upgrade.
The airline asks all passengers to check in online or via the mobile app. For those who forget and need to check in at the airport, there is a £ 55 charge.
No-Frills airline Ryanair was struck down for refusing to issue its £ 55 airport check-in fee, although the website and mobile app will be closed 12 hours later, where check-in is free
The fact that it does not give up its fee after shutting down the system was made by Rory Boland, The Which? Travel Editor, as an attitude that is "completely unfair".
He said, "Shortly after a summer of cancellations and confusing changes in baggage policy – this last bad news does not make much of the airline's bad reputation.
"It is absolutely unfair that Ryanair refuses to waive the airport check-in fee, as long as free check-in via the website and the app is not available. Some passengers are most likely to be surprised at the airport with a £ 55 charge. "
Criticism of the airline's attitude was also voiced by Hannah Maundrell, editor-in-chief of money.co.uk.
She said, "There are obviously cases where websites need to have downtime to do basic maintenance, and it's good that Ryanair has informed customers in advance.
"What is unacceptable is the fact that passengers have to pay a fee of £ 55 if they do not check in online early and try this at the airport.
"Considering the fact that downtime is imposed on customers, I would have expected the passenger fee to be waived or at least reduced. £ 55 is extortionate – Travelers who are traveling and have no access to their emails may miss out on Ryanair communications. "
Ryanair customers used Twitter to avoid their anger about the airline without giving up the airport check-in fee.
Ryan Hankins said: "Ryanair will stop the online operation for an upgrade (12 hours on Wednesday / Thursday)> But do not worry, if you need to get your boarding pass during this time, Ryanair will still charge you £ 55 for printing at the airport. & # 39;
Ryanair customers used Twitter to alleviate their hassle with the airline and not waive the airport check-in fee
Anthony J Myers added, "Ryanair will bill people for boarding passes, even if the website and app for an upgrade are closed."
Tony Swanson wrote, "So, do it right. @Ryanair is upgrading its systems. This means that customers can not check in online as required. However, customers will still be charged £ 55 if they do not check in before the terms and conditions and are forced to do so at the airport.
And Katie Conlon has tweeted, "Ryanair does not allow customers to check in online for 12 hours due to system updates. But then to ask 55 euros for the check-in at the airport, if the customers have no choice? "
However, Ryanair spokesman told MailOnline Travel, "There is a fee for re-issuing the boarding pass, so we give customers who arrive on Wednesday and Thursday sufficient time to check in for their flights before closing the boarding pass website. "
Yesterday announced the temporary decommissioning of the website and the mobile app. Ryanair's Robin Kiely said: & # 39; As part of our ongoing digital development, we will be closing and upgrading our system for 12 hours on Wednesday, starting at 5:00 pm (UK time) November 7 to 5:00 pm (UK time) on Thursday, 8th of November. During this time, our online check-in is not available.
Ryanair indicates that customers have enough time to check in their flights before the web is finalized
"Flight bookings and changes are also unavailable during this period. Customers traveling on Wednesday or Thursday should check in on Tuesday, November 6th.
"We sincerely apologize for the inconvenience caused by this upgrade, which further enhances Ryanair.com, Europe's largest travel website."
The news of the closure of the network follows the chaos at the airline last week when it introduced its new baggage policy.
Ryanair no longer allows passengers to carry a small suitcase into the hold for free so they have to pay at least £ 6 for each bag that does not fit under the front seat.
However, following widespread confusion at airports across Europe, the airline dropped some of the controversial new baggage charges.
An airline spokesman said, "As our new bag policies come into effect, we've asked our gatekeepers to take a sensible approach as customers get used to the new rules."
RYANAIRS FEES IN FULL
Seats with additional legroom (Row 1, 2 and 16-17) – 15,00 €
Front seats (rows 2 – 5) – 13.01 € / 13.01 £
Standard seats (rows 6-15 and 18-33) – 4,00 € / 4,00 £
Fee for the reissue of the boarding pass – 20 € / 20 £
Priority boarding from (per person / per flight) – from 5,00 € / 5,00 £ (Priority boarding on selected routes will incur an increased fee)
Airport check-in fee – 55 €
children fee – € 25 / £ 25 (per infant / outward flight – must be less than two years for outbound and return flights)
Baby / child equipment (car, stroller, travel cot) – 15 € / 15 € online and 25 € / 25 € at the airport
bicycle – 60 € / 60 € online and 75 € / 75 € at the airport
Great sporting goods – 55 € online and 65 € at the airport
Sports equipment – 35 € online and 40 € at the airport
skiing gear – 45 € / 45 € online and 50 € / 50 € at the airport
Golf clubs – 35 € online and 40 € at the airport
musical instrument – 55 € online and 65 € at the airport
Flight change fees – from 35 € – 65 € online and 50 € – 95 € at the airport
Name change fee per passenger – 115 € online and 160 € at the airport
Administrative tax refund fee phe passenger – 20 € / 17 £
booking fee at the airport – 20 € / 20 £
Therapeutic oxygen reservation fee – 55 €
Missed departure fee – 100 € / 100 €
fee schedule – 3,00 € / 3,00 £