SAME incorporates technology from Microsoft and EXO to improve citizen service

He Emergency Medical Care System (SAME), EXO Y Microsoft announced the incorporation of technology to provide better service to citizens, make real-time decisions based on data and improve collaboration among all staff. The initiative is part of a long-term cooperation agreement between SAME and Microsoft.

Before COVID-19, SAME carried out between 800 and 1,200 aids per day throughout the city. During the pandemic, the health care system continued to function, but consultations and care for patients linked to COVID-19 increased, in this way, SAME reached more than 1,500 daily aids. The number of calls received to the operating center also increased notably, reaching 20,000 daily inquiries at times. The incorporation of technology to SAME is very important because, added to its medical excellence, it facilitates the work in the operations center and the design of systems that allow improving the flow of data in order to obtain faster conclusions, make decisions in real time , arrive faster in the emergency and improve minute by minute.

“Technology allows us to enhance the work of all the trained human resources that we have at SAME. These tools are very important for records, statistics, to improve response times and treatments. Technology allows us to monitor patients from ambulances or helicopters and relay to our headquarters and this is essential to improve care for citizens. We thank Microsoft and EXO for the contribution of these teams that put us in the forefront of emergencies in the world ”, commented the Dr. Alberto Crescenti, director del SAME.

To strengthen SAME’s technological system, EXO brought six notebooks with Microsoft 365 and two teams of telemedicine that connect through Microsoft Azure. The CMobile Diagnostic Center (CDM) is a telemedicine team developed together with the National University of RosarioIt is the size of a notebook and allows for four studies: 12-lead electrocardiograms, measure blood pressure, oximetries and measure blood temperature. These teams allow any health worker (nurses, paramedics, etc.) to carry out studies without the need for specialists to be physically in the same place as the patients. Once the studies are carried out, they can be transmitted in real time, make a live videoconference between doctor and patient or, in case there is no connection, they are recorded on the computer that, once it has a connection, will connect with Microsoft Azure and it will enable the specialist to access the studies from any device. The teams also incorporate Microsoft 365 that allows all health personnel to be connected and work collaboratively on any device.

“Our ambulances and helicopters are staffed with an emergency driver or driver and a doctor. The benefit of incorporating telemedicine equipment in the units is that, depending on the situation, we can add any type of specialist online to be able to have a more limited criterion of what happens to the patient and thus also allocate it to the most appropriate place Dr. Federico Villagrán, Chief of Operations 107 of SAME.

“Collaborating so that SAME can have better care, relying on innovative technology, is one of the most important actions we have carried out this year in the context of the pandemic. The use of telemedicine solutions for the common good was one of the pillars that we took into account when developing the Mobile Diagnostic Center and seeing it reflected in the important work that SAME does is immensely gratifying. We believe that collaboration between these three parties –SAME, Microsoft and EXO- it is beneficial for the whole community ”, he commented Louis szychowski, president of EXO.


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