A shop detective wrongly suspects a customer. The incident is embarrassing for the department store.
It happened on a Saturday morning: After her shopping at the Manor department store in Zurich, Ruth B. is stopped by two shop detectives on a side street of Bahnhofstrasse. They asked to come back to the department store for an examination. The pensioner is escorted back to the shop under the watchful eye of numerous spectators.
The customer is examined in a small room
Once there, Ruth B. is pushed into a narrow space in the basement. She has to unpack her purchases. Receipts are compared, jacket pockets searched. After the degrading procedure, one thing is certain: Ruth B. didn’t steal anything. Your ID card will still be copied. She does not hear an explanation, nor an apology.
This procedure does not comply with the instructions, Manor writes to “Kassensturz”. The reason for the search was obviously a mix-up. According to Manor, such «false arrests» are very rare. In this case, the detective exceeded his competencies and reacted “inappropriately”.
The detective no longer works at Manor
From a legal point of view, a detective may neither stop nor control a customer without concrete evidence. If, as in this case, he exceeds his powers, a detective can be punished (see service box).
Manor writes that the customer was interviewed and apologized for the security employee’s actions with a voucher. The fright is still deep, but for Ruth B. the unsightly business is done with it. For the research detective, the matter had an aftermath. He no longer works for Manor today.
Cash register fall, 28.01.20, 21.05