Team leader in customer service center 100% – job offer at CSS Versicherung AG

Team Leader Customer Service Center 100%

What you do

  • The organizational and personal management of a team gives you pleasure (telephony and writing)
  • You contribute to timely customer service and a high level of customer satisfaction
  • You focus on the development of employees in your day-to-day work
  • You carry out personal and professional coaching and meetings
  • As a role model, you work in day-to-day business and also jump in on the phone in the event of escalation
  • You take responsibility for the goals in your own team
  • A continuous review of the KPIs and the definition of personal measures to support the individual development of employees are important management approaches
  • You will recruit the new employees in cooperation with HR and support their induction
  • You are proactively looking for an exchange with other areas and building up a corresponding network

How you inspire

  • Your completed basic training serves as the foundation for this exciting function
  • Your first leadership experiences will help you to look ahead to the future with your team
  • Additional training, such as a degree in business administration or leadership, is an advantage
  • You have preferably acquired your high customer orientation in a health insurance company and this helps you to act accordingly in a customer-oriented manner
  • You need to enjoy lively telephone and written customer contact in order to feel comfortable in this dynamic environment
  • Your solution-oriented thinking helps you to act efficiently and proactively
  • Your openness and flexibility within the customer service center make a positive contribution to building an appropriate network
  • With your stylish expression (oral and written) you contribute to quality-oriented customer service
  • Your high degree of self-organization and quick comprehension will help you to put into practice the theoretical expertise you learned during the introduction
  • You bring your networked thinking to bear accordingly
  • With your ability to work in a team, you contribute to empathy and a great team spirit
  • An additional national language is an advantage

In our customer service center with locations in German, French and Italian Switzerland, we answer various requests from customers and service providers in an empathic and competent manner. We can be reached from Monday to Friday between 8 a.m. and 6 p.m.

Contact

Do you have any questions?

Call our recruiting partner
Sarah Sonderegger an:

058 277 46 38

Information on the application process Your talents.
Your partner.