The Departmental Energy Union of Ardeche has listed the fixed-line problems on the ground, and says coping "to a wall"when speaking to Orange, to try to remedy it: "Gilhac, Saint-Clement, Saint-Julien-le-Roux … the examples are numerous. But at Orange, we do not manage to have an interlocutor. The union is in trouble, and therefore calls on parliamentarians"exposes its president, Patrick Coudene.
The problem ? Ardèche parliamentarians say they face the same problem. "It's a public safety problem, when a village is completely cut off from the world"for Senator LR Mathieu Darnaud, his counterpart Jacques Genest insists on the age of the problem : "we do not know what to say to people!" For the PS PS Hervé Saulignac, the service does not work. He calls Ardèche mayors to stop paying telephone subscriptions, "we must go to the next stage. We all made letters, we intervened each other at the highest level of the state. It is clear that this network is abandoned".
A crisis unit dedicated to the Ardèche
The management of Orange says do not ignore the problems. On the whole department, 15,000 dysfunctions have been reported since early July. But the operator refuses to talk about abandoning his network and recalls that if he is indeed aging, he has also had to deal with serious weather, and the terrain often very rugged in Ardèche causes delays in repairs.
Orange explains having put in place a crisis cell specific to the Ardèche, to locate faults in real time on the department and shorten the response times. The number of local technical teams is also increased.