The "Big Three" mobile networks are "worst in the UK," as research shows better performance among smaller competitors

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"Three big" mobile networks are "Britain's worst," as research shows that smaller competitors fare better in terms of customer service and value for money

  • The three largest mobile operators in the UK do not provide their customers with satisfactory service
  • One in five Vodafone customers (18 percent) reported poor customer service
  • EE, the UK's largest mobile network, continues to be among the worst
  • 10 percent of O2 customers said the company was poor value for money

The three largest mobile operators in the UK do not provide their customers with a satisfactory service, although they often cost more than smaller competitors, as a watchdog has noted.

Vodafone was rated as the worst network in the country. Mobile satisfaction survey after only one-star rating for customer service, value for money, and technical support.

One in five Vodafone customers (18 percent) reported poor customer service, including complaints handling and the way their questions were handled, while 13 percent described the company's technical support as inadequate and 19 percent as poor pricing. Value for money.

EE, the UK's largest mobile network, remains one of the worst providers. Thirteen percent of its customers rate it as poor value for money and only a quarter (27 percent) give it a good or excellent rating for technical support solutions.

EE, the UK's largest mobile network, continues to be among the worst

EE, the UK's largest mobile network, continues to be among the worst

Around 10 percent of O2 customers said the company had a poor price-performance ratio.

Three achieved the highest customer rating among the "big four" networks for the fourth consecutive year, although average scores were achieved in most categories.

However, 80 percent of the three customers rated their provider with a good or excellent price-performance ratio.

Of the 13 vendors included in the survey, customers generally rated smaller "virtual networks" – those who rent frequencies from the main carriers – with which? the finding that they were usually cheaper for both sim-only contracts and for certain contracts.

Only bargains were more expensive at one of the four major vendors on average by 31 percent – or more than three pounds per month – than one of the smaller virtual networks.

The average monthly contract price for an iPhone XS was 18 percent or 10 pounds higher with Vodafone, O2, EE and Three.

Good score: However, 80 percent of the three customers rated their provider with a good or excellent price-performance ratio

Good score: However, 80 percent of the three customers rated their provider with a good or excellent price-performance ratio

Which? Giffgaff has been recognized by its customers as a popular supplier. 80 percent paid less than 10 pounds for their sim-only contract and 95 percent rated the company as good or excellent in value for money.

From July, all mobile subscribers will be able to switch providers by SMS, and companies will be banned from charging for termination periods that run after the changeover date. A practice that currently costs those who are caught for old and new services at the same time to pay a total of around £ 10 million a year.

Natalie Hitchins, what? Head of Home Products and Services said: "The continued dominance of small networks over the big players shows how important customer support and value to mobile users are.

"If you think you are overpaying or not getting the service you expect from your provider, you should look for a better deal and you may save some money and probably a lot of grief."

Vodafone said, "Sorry, what?" Members are not as happy as they could be with our service and work hard to understand the problem and what else we can do. & # 39;

An EE spokeswoman said, "OpenSignal has the best mobile device experience in the UK, supported by other independent reports from Ofcom and RootMetrics. Ofcom's latest figures also show that EE is among the few complaints in the mobile industry, as we continue to invest in the best customer service in the UK. & # 39;

Which? surveyed 6,135 members in February.

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