Toulouse. Health insurance overwhelmed by calls concerning the health pass and the Covid

In Toulouse, the Health Insurance is facing a resurgence of calls related to the health pass. (©Illustration / Adobe Stock)

She is overwhelmed! In Haute-Garonne, the Caisse Primaire d’Assurance Maladie (CPAM) is facing an upsurge in calls and emails for questions related to health pass and more broadly at Covid-19, she announces, Wednesday August 4, 2021.

Telephone lines are overloaded

In figures, this increase in activity in the department of Toulouse currently stands at 30% more calls received at the telephone platform of 3646. The mailbox is also overflowing with an increase of 40% of emails sent by policyholders from their improved account.

Problem, most of these questions do not concern the CPAM. For this, she recalls that a green number, free, was made available by the government.

“The 0800 130 000 platform, set up by the Government, constantly answers, 24 hours a day, 7 days a week, to all questions relating to the coronavirus”.

Haute-Garonne Primary Health Insurance Fund

A toll-free number dedicated to these questions

The Caisse Primaire d’Assurance Maladie indicates that “policyholders who are notably confronted with difficulties related to downloading the health pass, misunderstandings about the need for PCR tests and the rules for returning from abroad are invited to request this number. green “.

It also recalls that the saturation of 3646 may prevent “answering the questions of insureds relating to the management of health insurance benefits”.

Has this article been useful to you? Note that you can follow Actu Toulouse in the Mon Actu space. In one click, after registration, you will find all the news of your favorite cities and brands.

See also  Global Peptide Nucleic Acid Market 2020-2026 (Impact of COVID-19) By Abbott, Molecular, PerkinElmer, SciGene Corporation, Roche NimbleGen