By Thibaut Calatayud
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She is overwhelmed! In Haute-Garonne, the Caisse Primaire d’Assurance Maladie (CPAM) is facing an upsurge in calls and emails for questions related to health pass and more broadly at Covid-19, she announces, Wednesday August 4, 2021.
Telephone lines are overloaded
In figures, this increase in activity in the department of Toulouse currently stands at 30% more calls received at the telephone platform of 3646. The mailbox is also overflowing with an increase of 40% of emails sent by policyholders from their improved account.
Problem, most of these questions do not concern the CPAM. For this, she recalls that a green number, free, was made available by the government.
“The 0800 130 000 platform, set up by the Government, constantly answers, 24 hours a day, 7 days a week, to all questions relating to the coronavirus”.
A toll-free number dedicated to these questions
The Caisse Primaire d’Assurance Maladie indicates that “policyholders who are notably confronted with difficulties related to downloading the health pass, misunderstandings about the need for PCR tests and the rules for returning from abroad are invited to request this number. green “.
It also recalls that the saturation of 3646 may prevent “answering the questions of insureds relating to the management of health insurance benefits”.
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