A Collaborative Effort for a Digital Future

The ‘Bayt Tamleek’ journey is the result of close collaboration between several key government entities: the Kuwait Credit Bank (KCB), the Public Authority for Housing Welfare (PAHW), Kuwait Municipality, the Ministry of Justice, and the ‘Sahel’ application itself. This unified approach is central to the success of the initiative, fostering data sharing and process integration.

Yousef Kazim, the official spokesperson for the ‘Sahel’ application, announced the launch, stating that this is the second digital journey offered through the platform. He emphasized that citizens can now complete all necessary procedures through smart notifications, eliminating the need for in-person visits to government offices – with the sole exception of contract signing. “This journey embodies the Council of Ministers’ directives to launch more digital journeys that reduce paperwork and enhance government integration,” Kazim explained. “We will continue to roll out more smart digital journeys through the application to simplify procedures and facilitate the lives of users.”

Kuwait Municipality Director General, Manal Al-Asfour, highlighted the municipality’s contribution, focusing on the streamlining of certificate of description requests. “Our involvement in this digital journey is part of our efforts to facilitate procedures for citizens and provide proactive services, starting with coordinating the automatic extraction of the certificate of description in a simple, easy, and immediate step,” she stated. Al-Asfour noted that the new process consolidates multiple administrative steps into a unified and seamless experience via the ‘Sahel’ application.

Acting Undersecretary of the Ministry of Justice, Awtif Al-Sand, expressed pride in the ministry’s role as a key partner in building this digital journey, emphasizing its contribution to the nation’s digital development. “The primary goal of this journey is to reduce paperwork and in-person attendance for obtaining property ownership documentation,” Al-Sand said. The ministry’s role centers on the authentication and certification of contracts through notaries in conjunction with the KCB, followed by the issuance of the property ownership document. This process aims to balance legal formalities with speed and transparency.

Sultan Al-Debous, Acting Director General of the Kuwait Credit Bank, underscored the importance of inter-agency cooperation. “We are proud to be part of the ‘Bayt Tamleek’ journey, which begins immediately upon connection of utilities and smoothly guides citizens through the completion of procedures, culminating in the issuance of the home ownership document through the participating government agencies,” he stated. Al-Debous emphasized that digital transformation requires not only technology but also effective collaboration to reduce paperwork and deliver smart, convenient services.

Ameena Al-Awadhi, Deputy Director General for Supervision and Information Systems at the Public Authority for Housing Welfare, described the ‘Bayt Tamleek’ journey as a model for what can be achieved through digital integration and direct data exchange between government entities. “Citizens no longer need to submit applications, as the service reaches them automatically once the technical conditions are met,” she explained, marking a fundamental shift in the culture of government service delivery.

Did You Know? The ‘Bayt Tamleek’ journey is designed to be fully automated, minimizing the need for citizens to actively initiate the process. The system proactively identifies eligible cases and initiates the necessary steps.

This initiative isn’t just about speed; it’s about fundamentally changing how citizens interact with their government. But will this level of automation lead to increased trust in digital government services? And how will the system address potential challenges related to data privacy and security?

Frequently Asked Questions About ‘Bayt Tamleek’