From Housekeeping to Operations Manager: A Career Built on Dedication

Carolyn recalls starting her career at age 20, initially filling in for her cousin who was the hospital’s sole housekeeper. “My cousin was the only housekeeper at the time. I started out working part-time, and when she needed time off, I became a full-time employee,” she explained. This humble beginning blossomed into a remarkable career trajectory, fueled by a genuine desire to serve others.

During the height of the COVID-19 pandemic, Mixon was recognized as a “Healthcare Hero” by a local magazine, a testament to her unwavering commitment during a time of unprecedented challenge. She has consistently expressed her gratitude for the opportunity to work in healthcare, stating in 2020, “Serving within healthcare gives me great pleasure to be able to help every patient that enters the doors of Walker Baptist.”

Being in the healthcare environment allows me to provide a sense of hope and faith to the patients. Choosing to work in healthcare has allowed me to fulfill my civic duty within the Walker County community.

-Carolyn Mixon

Shanta Henderson, Mixon’s supervisor, praises her unwavering dedication and leadership. “She has worked hard and worked her way up, from housekeeper to operations manager,” Henderson said. “She is relentless, she doesn’t know how to stop working, and will keep going and going. She’s definitely the Energizer Bunny.” Henderson also noted Mixon’s passion for training new associates, ensuring they understand the importance of meticulous cleaning and compassionate care.

“She does a phenomenal job training our new associates,” Henderson added. “Our team leads would definitely say she drives them hard, but most importantly, she is there for them.”

Beyond her professional life, Mixon is deeply involved in her church and known for her generosity, regularly donating to organizations like St. Jude’s Children’s Hospital. “If you call her on the phone, she’s going to donate something,” Henderson remarked, highlighting Mixon’s compassionate spirit.

Mixon attributes her longevity to her employer, Crothall, expressing her gratitude for the opportunities provided to her and her team. “Crothall is an amazing company and has been very good to me and the team. I think it’s an awesome company to work for,” she shared.

But what is the secret to her success? “Simply keeping a smile on the patients and visitors while cleaning their rooms and praying with the team,” Mixon said, encapsulating her philosophy of care.

What qualities do you believe are most essential for a long and fulfilling career in healthcare? And how can healthcare organizations better support and recognize the contributions of their long-tenured employees?

Frequently Asked Questions About Carolyn Mixon’s Career

• How long has Carolyn Mixon worked in healthcare?

  Carolyn Mixon has dedicated an incredible 60 years to the healthcare industry, beginning her career in 1965.

• What is Carolyn Mixon’s current role at Walker Baptist Medical Center?

  Currently, Carolyn Mixon serves as the Environmental Services operations manager at Walker Baptist Medical Center.

• What recognition did Carolyn Mixon receive for her work during the COVID-19 pandemic?

  Carolyn Mixon was honored as a “Healthcare Hero” by a local magazine for her dedication and service during the COVID-19 pandemic.

• How has Carolyn Mixon contributed to the training of new healthcare staff?

  Carolyn Mixon is highly regarded for her exceptional training of new environmental services associates, ensuring they adhere to the highest standards of cleanliness and patient care.

• What does Carolyn Mixon attribute to her long and successful career?

  Carolyn Mixon credits her longevity in the field to her dedication to Crothall and her commitment to providing compassionate care to patients and visitors.